Our Guarantee
Customer satisfaction is our number one priority. We pack each product with the highest care to ensure it arrives in perfect condition.
Packed with Care, Delivered with Pride
Every lamp is carefully inspected and securely packaged by our team to ensure it reaches you in pristine condition.
Free UK shipping on all orders
Detailed quality control inspection
Easy 60-day returns policy
Lifetime Quality Guarantee
We are so confident in our products that we offer a lifetime guarantee. If anything goes wrong with your lamp due to manufacturing defects, we'll make it right.
Lifetime warranty on all products
Free repair or replacement service
No questions asked policy
Need Help?
Our support team usually responds within a few minutes. Get in touch with us through any of these channels.
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Whether you have questions about products, need help with your order, or want lighting advice, we're here to help.
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Manuel & Lisa
Usually respond within minutes
Frequently Asked Questions
Quick answers to common questions about our luxury lighting
Your order is processed within 1-2 business days. Delivery via Royal Mail takes 1-3 business days across the UK with free shipping on all orders.
We offer easy 60-day returns with free return shipping. Simply contact our support team and we'll send you a prepaid return label.
Yes! We provide a lifetime warranty on all our products. If anything goes wrong due to manufacturing defects, we'll repair or replace it at no cost.
All items displayed on our website are in stock and ready to ship immediately from our UK warehouse.
Email us at support@tap.lighting, call +31 622 222 840, or use our contact page. Manuel & Lisa usually respond within minutes.