FAQ

FAQ - Tap Lighting

Frequently Asked Questions

Everything you need to know about Tap Lighting

Orders & Shipping

How long does delivery take?
Your order is processed within 1-2 business days. Delivery via Royal Mail takes 1-3 business days across the UK.
Is shipping free?
Yes, we offer free shipping on all orders within the UK.
How can I track my order?
After shipping, you'll automatically receive an email with your tracking number. You can also track your package anytime on our order tracking page.
Where does Tap Lighting ship?
We currently ship throughout the United Kingdom. Expansion to other countries is planned for the future.

Payments & Security

What payment methods do you accept?
We offer various secure payment options:
  • Credit Cards (Visa, Mastercard)
  • PayPal
  • Apple Pay
  • Shop Pay
How secure is the ordering process?
Your security is our highest priority. Our website uses SSL encryption and all payments are processed through secure, certified payment providers.

Returns & Exchanges

How do returns work?
Returns are free and simple:
  • Contact our customer service
  • Receive a free return label
  • Drop off the package at Royal Mail
  • Refund processed within 3 days of receipt
How long do I have to return items?
You have 60 days to return items. Products must be in their original packaging.

Products & Care

Are all items in stock?
Yes, all items displayed on our website are in stock and ready to ship immediately.

Still Have Questions?

Our customer service team is here to help

Email support@tap.lighting
Phone & WhatsApp +31 (0) 622 222 840
Opening Hours
Mon-Fri: 07:00-21:00 Sat-Sun: 09:00-17:00

Tap Lighting

A company of SR Ecommerce

Company Information

Company: SR Ecommerce
Registration Number: 75235560
VAT ID: NL002427936B33

Contact & Address

Phone: +31 (0) 622 222 840
Address: Pieter Langendijklaan 14
Uithoorn, Netherlands

Business Hours

Monday - Friday 07:00 - 21:00
Saturday - Sunday 09:00 - 17:00